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Troubleshooting

Common issues

  • 500 errors or Could not connect to pa11y-webservice messages are often related to MongoDB. Ensure that you have the latest version of MongoDB installed, and that it's running - it doesn't always start automatically.
  • Error messages saying that pa11y-webservice isn't running may be due to dependency installation problems. Try deleting your pa11y-dashboard/node_modules directory and running npm install again.

Check to see if the issue has been reported

Create an issue

If all else fails, create an issue and we'll help you. Please include your node.js, Phantom, and MongoDB version numbers, and your operating system.